Head of Repairs & Maintenance (R&M)
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Location: Brooklyn Pretoria
Employment type: Full-time
Job Role: Head of Repairs and Maintenance
Grow Your Career with Purpose at Alumo Energy
At Alumo Energy, we are more than just a renewable energy company; we are builders of a sustainable future. We believe that our success is powered by our people. We are committed to empowering our team through robust investment in their development, continuous learning programs, and a clear pathway for internal promotion. If you are looking for a role where you can learn, make a tangible impact, and build a lasting career, this is your opportunity.
Job Summary:
We are seeking a Operator with exceptional business acumen to lead and grow our Repairs & Maintenance Division.
The position involves supporting the team responsible for repairing and maintaining Alumo’s customers' products, providing after-sales support, and delivering repair, maintenance.
Key Responsibilities:
● Develop and implement a comprehensive business plan and efficient systems for the Repairs & Maintenance Division to drive growth and operational excellence.
● Oversee daily operations, ensuring high-quality service delivery, and continually improve workflows to align with business objectives.
● Provide exceptional after-sales support and design strategies to address repair, maintenance, and upgrade needs, fostering strong customer relationships.
● Lead, train, and mentor the repairs and maintenance team, fostering a high-performance culture and ensuring team alignment with strategic goals.
● Manage budgets, monitor financial performance, and track key metrics to ensure the division's profitability and operational success.
● Drive innovation by identifying opportunities for process improvements and staying updated on industry trends to maintain a competitive edge.
● Ensure compliance with industry regulations and uphold quality assurance standards, maintaining high levels of customer satisfaction and service reliability.
● Use software and automation to improve customer responsiveness and speed of ticket resolution.
Qualifications and Skills:
● Qualification in Business Administration, Operations Management, or a related field.
● Proven track record in a leadership role within operations, repairs, maintenance, or a similar field
● Minimum of 3 years of experience in team management, and customer service
● Strong understanding of repairs and maintenance processes, systems, and industry best practices is advantageous.
● Familiarity with after-sales support and service delivery standards.
● Ability to develop and implement business plans to achieve growth and operational efficiency.
● Strong analytical skills to identify opportunities, address challenges, and drive innovation.
● Proven ability to lead, mentor, and motivate teams to achieve organizational goals.
● Excellent interpersonal skills to foster collaboration and a positive team culture.
● Strong financial management skills, including budgeting, cost control, and profitability tracking
● Demonstrated ability to build and maintain strong customer relationships.
● Experience in streamlining processes, optimizing workflows, and improving service delivery.
● Knowledge of compliance standards and quality assurance practices in repairs and maintenance.
● Strong verbal and written communication skills for stakeholder engagement and reporting.
● Skilled in negotiation and conflict resolution to manage vendor and customer relationships.
● Familiarity with industry-specific tools and software for repairs, maintenance, and operations management.
● Competence in data analysis and reporting tools to track performance metrics.
● Ability to think critically and make informed decisions under pressure.
● Strong aptitude for addressing operational challenges and implementing effective solutions.
Experience:
● Team management: 3 years (Required)
License/Certification:
● Driver's License (Required)
Why Join Alumo Energy?
● Clear Career Path: We are committed to internal promotion and developing our future leaders from within.
● Competitive Earnings: A base salary plus an uncapped commission structure that rewards your performance.
● Make a Difference: Play a direct role in the renewable energy revolution and help power a greener South Africa.
● Supportive Environment: Join a dynamic, forward-thinking team that invests in your training and growth.
To apply for this position click the apply button at the bottom of the page.